Privacy Policy

Availability

Kizo jewelry is available for purchase through our mobile-responsive, e-commerce-enabled website, www.kizoworld.com (our "Website" or “Site”).

Eligibility Criteria

While Kizo welcomes everyone to explore its exquisite jewelry collection, purchases may only be made by individuals legally eligible to enter into a contract under the Indian Contract Act, 1872. By using our Website, you confirm that:

All registration information provided is truthful and accurate.

You will ensure the continued accuracy of this information.

You are fully capable and competent to enter into the terms of sale outlined here.

Kizo reserves the right to grant or deny access to its services at its discretion without the obligation to provide a reason.

Using Our Website

By accessing and using our Website, you agree that:

Your usage complies with all applicable laws and regulations.

You will use the Website solely for personal, non-commercial purposes and will not modify or distribute its content.

You will not interfere with the Website’s functionality or disrupt other users’ experiences.

You will not upload harmful software, spam, or any content that may impair the site.

Kizo holds the right to remove or disable any content that violates these terms.

All information, content, and material on the Website are copyrighted property of San Stone, the legal owner of the brand Kizo™. No content from the Website may be copied, republished, or distributed without prior written consent.

Registering with Us

To make purchases, you may need to register on our Website and create a "Member" account. By registering, you confirm that:

The information provided is accurate and will be kept up to date.

You are at least 18 years old and legally eligible to engage in agreements.

You will use the Website in compliance with these terms and applicable laws.

By registering, you consent to be contacted via phone, email, or SMS for order updates and confirmations, even if your number is registered under the National Consumer Preference Register (NCPR).

We reserve the right to suspend or terminate your membership if we determine that the information provided is inaccurate, incomplete, or misleading.

If you provide false details, Kizo is not responsible for any issues with order delivery. Additionally, we may share your details with third parties for record-keeping or verification purposes at our sole discretion.

It is your responsibility to maintain the confidentiality of your account details and password. If unauthorized access is detected, please notify us immediately at enquiry@kizoworld.com.

By registering, you:

Gain access to our services and updates.

Agree to receive service-related notifications via email. If you wish to opt out, you may do so by contacting us at enquiry@kizoworld.com.

Pricing & Taxes

All product prices on the Website are listed in INR (Indian Rupees) unless specified otherwise.

Prices exclude applicable taxes, duties, or levies unless explicitly stated.

Prices are subject to change based on market conditions without prior notice.

Ordering & Product Availability

To place an order:

Browse and select jewelry from our Website.

Add the items to the cart, choose a payment option, and proceed.

You may need to register and verify your details to confirm the order.

Product availability is not guaranteed, as some items are sourced from third-party suppliers. If an item becomes unavailable, we will contact you to suggest alternatives. If a higher-priced alternative is chosen, you will need to pay the difference. If a lower-priced item is selected, we will refund the difference.

Advance Payment Policy

Kizo may require an advance payment for certain orders. The remaining balance must be paid upon delivery.

Failure to pay the balance at the time of delivery will result in order cancellation.

Any advance payment made will not be refunded in case of order cancellation.

Credit Card Transactions

You confirm that the credit card used for transactions belongs to you.

Kizo does not store your credit card details; transactions are processed securely through payment gateways.

We are not responsible for any fraudulent transactions made using stolen or unauthorized credit card details.

Reviews, Feedback & Submissions

By submitting feedback, reviews, or suggestions to our Website, you grant Kizo the unrestricted right to use, modify, and distribute such content for any purpose without compensation.

You agree not to post or submit:

False or misleading reviews.

Inappropriate, unlawful, or offensive content.

Content that infringes on third-party rights.

We reserve the right to remove any content that violates these terms.

Fraudulent Transactions & Indemnification

Kizo reserves the right to:

Recover costs and legal fees from individuals engaging in fraudulent activities.

Take legal action against those misusing the Website.

By using the Website, you agree to indemnify San Stone and its affiliates from any claims, damages, or liabilities arising from your use of the Website.

Limitation of Liability

Kizo is not responsible for:

Losses incurred due to website unavailability, data breaches, or transaction errors.

Any indirect, incidental, or consequential damages.

Governing Law & Jurisdiction

All transactions and interactions with Kizo are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.

Customer Grievance Policy

We prioritize customer satisfaction and aim to resolve any issues in a timely manner. If you have a complaint, please contact us at:

📧 Email: enquiry@kizoworld.com

📍 Address: 202 Chandan, next to Sony Mony, behind Bharat Furnishings, SV Road, Vile Parle (West), Mumbai-400056

📞 Phone: +91 90820 71150

Upon receiving your grievance, we will acknowledge it within 48 hours and aim to resolve it within 30 days.