Terms and Conditions

Introduction

Welcome to Kizo ("we," "our," "us"). These Terms and Conditions govern your use of our website www.kizoworld.com (the "Website") and the purchase of products from our platform. By accessing and using our Website, you agree to abide by these terms.

If you do not agree with any part of these Terms, you must discontinue using the Website immediately.

Eligibility to Use Our Website

By using this Website, you confirm that:

You are at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872.

The details you provide are accurate, complete, and up to date.

You will comply with all applicable local, state, and national laws.

We reserve the right to deny access or terminate accounts at our discretion without prior notice.

Account Registration

To access certain features or make a purchase, you may need to create an account. By registering, you agree that:

You are responsible for maintaining the confidentiality of your login credentials.

Any activity under your account is your sole responsibility.

If unauthorized access occurs, you must notify us immediately at enquiry@kizoworld.com.

We may suspend or terminate your account if any suspicious or fraudulent activity is detected.

Orders & Payments

Placing an Order

To place an order:

Select your desired jewelry and add it to your cart.

Provide accurate billing and shipping details.

Complete the payment using the available options.

We reserve the right to cancel or refuse any order at our discretion.

Pricing & Taxes

Prices are listed in INR (Indian Rupees) unless otherwise stated.

Prices do not include applicable taxes, duties, or levies, which will be calculated at checkout.

Prices may change without prior notice.

Payment Methods

We accept multiple payment options, including credit/debit cards, UPI, and net banking. By providing your payment details, you confirm that:

You are the legitimate owner of the payment method used.

Any fraudulent transactions will be reported to the authorities.

We do not store your payment information. Transactions are securely processed through third-party payment gateways.

Shipping & Delivery

We deliver across India using trusted courier services.

Estimated delivery times may vary based on location.

Shipping charges, if applicable, will be displayed at checkout.

Once the order is dispatched, you will receive tracking details. We are not responsible for delays caused by courier services or unforeseen circumstances.

Returns, Exchanges & Cancellations

Return & Exchange Policy

Returns and exchanges must be initiated within 7 days of receiving the product.

Items must be unused, undamaged, and in their original packaging.

Customized or engraved jewelry is not eligible for returns.

To initiate a return, contact us at enquiry@kizoworld.com with your order details.

Cancellations

Orders can be canceled before dispatch for a full refund.

Once shipped, orders cannot be canceled.

We reserve the right to cancel orders in case of stock unavailability or payment issues.

Product Availability & Accuracy

We strive to display product images and details as accurately as possible. However:

The actual color or texture of jewelry may slightly vary due to screen settings.

We cannot guarantee real-time stock updates, and some products may become unavailable after ordering.

If an item is unavailable, we will offer alternatives or a full refund.

Intellectual Property Rights

All content on this Website, including text, images, logos, product designs, and trademarks, is the property of Kizo and San Stone. You are not allowed to:

Copy, modify, distribute, or reproduce any content without permission.

Use our branding or trademarks for commercial purposes without authorization.

Unauthorized use of our content may lead to legal action.

User Conduct & Restrictions

By using our Website, you agree not to:

Violate any laws or regulations.

Post false, misleading, or offensive content.

Attempt to hack, modify, or disrupt the Website’s functionality.

Use the Website for fraudulent or unauthorized activities.

We reserve the right to suspend accounts or ban users who violate these terms.

Limitation of Liability

Kizo is not responsible for:

Losses due to incorrect usage or misinterpretation of our products.

Delays, errors, or technical failures on the Website.

Indirect, incidental, or consequential damages arising from using our services.

In any case, our liability shall not exceed the amount paid for the purchased product.

Third-Party Links

Our Website may contain links to third-party websites. These sites are not operated by us, and we are not responsible for:

Their content, policies, or practices.

Any transactions or interactions made on those platforms.

We recommend reviewing their Terms & Privacy Policies before engaging with them.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our Website will constitute acceptance of the updated terms.

Contact Information

For any questions, concerns, or complaints, contact us:

📧 Email: enquiry@kizoworld.com

📍 Address: 202 Chandan, next to Sony Mony, behind Bharat Furnishings, SV Road, Vile Parle (West), Mumbai-400056

📞 Phone: +91 90820 71150

We aim to respond to all inquiries within 48 hours.

This Shopify-ready Terms & Conditions document is well-structured for easy readability and customer understanding. 🚀 Let me know if you need any modifications!